Monday 19 September 2016

Dos And Donts In Handling A Depression Hotline

By Dennis Sullivan


Some people who cannot cope up with the stress mostly feel depressed. Either they became crazy or acts hostile toward themselves and to other individuals too. Before any conflicting situations occur, its best for patients to be given enough attention they need. In such manner, its possible that they wont have to resort to harm, injuries and other suicidal acts.

Nowadays, some agencies have found a way to help people who are suffering from stress and such. A depression hotline is established in providing assistance to various individuals so they can cope up with their situations. In order to make yourself capable and effective in handling such hotline, consider the following paragraphs to learn some things. By having enough ideas, you can successfully provide the assistance that someone needs.

Be non judgmental, keep calm and sympathetic too. Once you get to know the concerns of people, your main role is to lend an ear. Dont say something bad which can cause more problems. Listen first before providing your opinions. Before you give your advice, think multiple times if its helpful or not. Ideally, being calm in handling the situation might make situations controllable.

Arguments should not be considered. If you argue to a person on the line, chances are he might do things which could risk his life. Once he shows sign of losing patience and control, do acts that will make him return to his senses. Typically, depressed individuals basically need someone who would listen to what they say. Thus, its important to be very careful on what to say.

Provide some hopes. Reassure that aid is available and that suicidal acts are only temporary. Let people know that life is so much important to be taken immediately. Offer some nice suggestions that will help remain their composure. Make sure that they keeps on talking to you and never lose your connection to them lest they wont cause any troubles to themselves.

Try not to act shocked. While being shocked is a normal thing, its not something to be clearly emphasized especially to a troubled individual. Rather than being surprised, calm your voice. Dont lecture on the value of life and say that suicidal is wrong although its true. Always stay composed so you wont put fuel to the fire otherwise you might be the one to blame someday.

Take the calls seriously. Depressed patients are certainly leading a troubled life. Thus, they seek attention from other people. As a matter of fact, they might require someone who will not laugh of their misfortunes. No mater what happens, prevent yourself from laughing or even make fun of the current situation. Any attempts to suicidal is a serious matter.

Dont make promises about taking the calls secretly. Immediately contact health organizations and other emergency services especially when the person seems really hostile. Ask for help and assistance that they need to prevent them from doing anything bad someday.

Working on such hotline is such an important task. When emergency arise, take the necessary actions and measures. Never let the things to turn astray otherwise you cannot helped someone. Putting the life of a person to risk and jeopardy is not good.




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