Sunday 29 December 2013

Basics Relating To Quality Management Systems

By Marcia Marks


quality management systems or QMS can be defined as a collection of business processes aimed at meeting certain goals. QMS entails establishment of organisational structure and responsibilities, qualities manual, procedures, policies resources and many other aspects of a company or business entity. In contrast to the earlier systems which focused on predictable outcomes, current systems emphasise on group cooperation and dynamics. In addition the present century employs transparency and sustainability in the various initiatives.

To attain certification and compliance, an organisation needs to embrace a key element, specifically a QMS process. Order processing, internal audit, calibration, production planning and preventive and corrective action are some of the examples of such processes. ISO 9000, one of the most widely used tools focuses on integration, sustainability and quality. Another major system, Natural Step, focuses on documentation, systematic thinking, diagnostic discipline and transparency to minimise organisational problems.

QMS play a very vital role in ensuring that medical equipment is properly functioning. This guarantees safety and efficacy when dealing with different aspects of patient care. Each manufacturer needs to come up with their QMS that can be used to ensure that what they manufacture is properly checked and tested before being sold. The buyers of this equipment should also have their own systems that will be used to test the equipment as it is brought in. Apart from equipment testing, the other important aspect of validation is personnel training.

When developing such a system, it is important conduct research that seeks to understand the business environment. Organisations should aim at having an in depth knowledge of the needs and expectations of clients. Increased revenue and market share is achieved through a fast and flexible response to opportunities in the market. One of the major ways to obtain efficacy in utilisation of resources is through winning the loyalty of customers by ensuring complete satisfaction.

Proper leadership ensures that there is unity of purpose. A good leader is one who not only states the direction that should be taken by an organisation but also participates actively by offering a good example. Communication should be clearly both vertically and horizontally between employees, customers, financiers and suppliers.

The process should always be considered as a whole from beginning to end. This will ensure that there is accountability and greater responsibility both at individual and organization in the past. The efficiency of QMS implementation is also easy to asses when there is a proper process in place.

The system approach to management requires identification, understanding and managing interrelated processes as a system. This provides confidence to interested parties with regard to effectiveness, consistency and efficacy of the organisation. Such a system leads to continual improvement of the system through evaluation and measurement.

Data and information in an organisation need to be not only accessible but also accurate and reliable. The process of ensuring that this happens involves wise decision making to ensure that correct methods are used. As a result, good Quality Management Systems need to employ a thorough approach in analysis of data and information. In summary, the main elements of a QMS include quality policy, objectives, manual and human and natural resources.




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